RETURNS
1. Please read our Terms and Conditions and the Withdrawal Instructions.
2. Properly secure the returned product for transport.
3. Inform us of your intent to return via the contact form available on the website or send an e-mail to: hello@enchantedproducts.eu, providing your order number.
4. Send the returned goods to the address below, using any carrier of your choice.
Return Address:
PBTO Sp. z o.o. – enchantedproducts.eu
Kościuszki 33
43-400 Cieszyn
Poland
5. NOTE: We do not accept cash-on-delivery (COD) returns.
COMPLAINTS
1. Please read the complaints section in our Terms and Conditions.
2. Complaints should be submitted via e-mail to: hello@enchantedproducts.eu, providing the order number and a description of the issue.